Question 1

Are your supplements third-party tested?

Accepted Answer

Every batch is tested by an ISO 17025-accredited lab for identity, potency, and contaminants (heavy metals, microbes, solvents). We publish the certificate of analysis on request — email hello@purealchemy.co with the lot number from your bottle.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping across Pakistan takes 2–4 business days. Orders over Rs 3,000 ship free. We currently ship within Pakistan only; international shipping is planned for 2026.

Question 3

What's your return policy?

Accepted Answer

100-day money-back guarantee, no questions asked. If a product isn't working for you, email us for a prepaid return label. Refund goes to the original payment method within 5–7 business days of receipt.

Question 4

Do I need to refrigerate my supplements?

Accepted Answer

Only our probiotics require refrigeration after opening — this is noted on the bottle. Everything else is shelf-stable in a cool, dry place away from direct sunlight.

Question 5

Are your products vegan?

Accepted Answer

Most are — every product page notes whether the capsule shell is plant cellulose (vegan) or bovine gelatin. Our collagen and fish oil are the two exceptions and are marked accordingly.

Question 6

Can I take multiple supplements together?

Accepted Answer

For most people, yes — our formulas are designed to pair. That said, if you take prescription medication, are pregnant or nursing, or have a health condition, talk to your doctor first. We are not a substitute for medical advice.

Question 7

How do I know what dose to take?

Accepted Answer

Every product's Supplement Facts panel lists the serving size and dose. Start at the labeled dose. If you have specific health goals, a functional-medicine practitioner can help you personalize.

Question 8

Do you offer subscriptions?

Accepted Answer

Not yet, but it's coming. In the meantime, use code BUNDLE20 for 20% off orders of three or more items.

Questions, answered.